General terms & conditions - Hotel Katajanokka

Valid for bookings confirmed before 1st November 2018. Please see new terms&conditions here.

General terms & conditions

Charges for the event are subject to possible alterations in the reservation.

All prices are VAT inclusive.

According to the confirmation.

Terms & conditions of meeting reservations
Meeting package is always charged as a whole package price, which includes pre-agreed meeting
rooms, conference equipment and catering. Meeting package will not be dismantled – it is always
charged in whole – regardless of whether all the participants took part e.g. in all the meals.

Details for the event
Please provide the following details two weeks prior to the event:
• Number of participants and name list of the accommodating guests
• Timetable including lunch and/or coffee break times and possible allergies/diets
• Text to the information board
• Conference equipment requirements and wishes
• Host of the event


Meeting/catering cancellation policy

Cancellation policy (persons)1-2021-4041-99100-299over 300
Cancellation free of charge (100%)7 days before the event21 days before the event30 days before the event40 days before the event60 days before the event
50% of the confirmed booking3 days before the event14 days before the event21 days before the event30 days before the event40 days before the event
25% of the confirmed bookingn/a7 days before the event10 days before the event14 days before the event21 days before the event
10% of the confirmed bookingn/a3 days before the event5 days before the event7 days before the event10 days before the event

Possible cancellations must be informed in writing. Billing will be done according to the confirmation or the actual number of participants in case the total amount payable is greater than anticipated. If the number of participants changes considerably, the hotel reserves the right to appoint other meeting space for the event as well as re-negotiate the details and charges of the event.


Group accommodation cancellation policy

Cancellations and modifications to bookings can be made free of charge:

Cancellation policy (room nights)8-3031-6061-106
Cancellation free of charge (100%)Until 30 days prior to arrivalUntil 40 days prior to arrivalUntil 60 days prior to arrival
50% of reserved room nightUntil 14 days prior to arrivalUntil 21 days prior to arrivalUntil 45 days prior to arrival
25% of reserved room nightUntil 7 days prior to arrivalUntil 14 days prior to arrivalUntil 21 days prior to arrival
10% of reserved room nightUntil 3 days prior to arrivalUntil 7 days prior to arrivalUntil 10 days prior to arrival


Allotment cancellation policy

Reverse cancellation policy applies to accommodation allotment.
Hotel reserves the right to deduct allotment as follows:

Cancellation policy (room nights)10-3031-6061 and over
25% of the reserved roomsn/a90 days before arrival120 days before arrival
50% of the reserved rooms45 days before arrival60 days before arrival60 days before arrival
100% of the reserved rooms30 days before arrival30 days before arrival30 days before arrival

At the time of 100% deadline allotment will be released to be sold to anyone. Rooms will be available at agreed rates upon availability at hotel’s discretion after 100% deadline.We encourage bookings to be made within the deadlines in order to guarantee special rates. Individual bookings made from the allotment may be modified or cancelled free of charge until 6pm on the day of arrival. Payment will be due upon arrival.

In case of early arrival or late departure a guest is liable to compensate the whole stay. Hotel Katajanokka will charge all reserved room nights in case of late cancellation. Cancellations include cancelling the whole reservation, shortening the reservation period or other substantial changes to the contract. Changes must be submitted in writing. Example of a room night calculation: If 30 rooms are booked for 2 nights there are a total of 60 room nights.

Hotel Katajanokka require a 70% deposit payment that corresponds to the services ordered. All current reservations shall be released in case of failure to follow the payment schedule. Prepayment will not be refunded incase amendments are made after the payment nor incase of no-show or late cancellation. If the customer has a valid billing contract, the hotel can send the invoice after the event (+20€).

Final list of guest names with the room breakdown must be sent no later than 14 days before the first arrival. Revised namelists sent after this date must clearly indicate the change in question. All changes in writing.

Hotel Katajanokka will arrange new rooms for delegates and cover transportation costs to the other hotel in case of overbooking.

Liability and insurance
The hotel is not responsible for loss or theft of items owned by the guest.

Force Majeure
Strikes, lockouts, fire, problems with suppliers and other extraordinary situations over which the parties in this contract have no control over constitute ground for termination without liability for compensation.

Form of contract
Any amendments are valid only in writing and when signed by both parties. This reservation may not be transferred to a third party without written approval from Hotel Katajanokka. In case of transferring the reservation to a third party Hotel Katajanokka reserve the right to alter rates and conditions of the original confirmation.


    Starting date

    Ending date

    Starting time

    Ending time

    Number of people

    Campaign code

    Event type:

    Meeting/training/negotiationCongressExhibition/fairRecreational dayCustomer eventCorporate functionDinnerChristmas partyOther

    Required services

    Please select the required services

    Morning coffeeLunchAfternoon coffeeDinnerAdditional activitiesSaunaAccommodationFunction space only

    Extra catering

    Coffee non stopFruitsSoft drinks


    Table format

    Required technique

    All meeting packages include: meeting room, meeting host services, data projector, screen, flip chart, pens, notepads and broadband internet connection (Wifi / LAN).

    Required technique

    Audio systemMicrophoneRegistration tableInterpretation systemGuest computer

    The number of teamwork rooms

    5 teamwork rooms from 7 to 30 people


    Amount of single rooms

    Amount of twin rooms

    Private sauna

    Starting date

    Starting time

    Ending time

    Number of people

    Include sauna food in offer

    Additional activities

    DinnerPrison activityWork welfare

    Additional information

    Other information and special requests

    Contact information

    First name

    Last name


    Telephone number



    Street Address




    I wish to be contacted

    by phonevia email